Mon - Fri : 10:00am - 7:00pm

Privacy Policy

Your personal information you provide to us is of a private nature, the privacy of which we respect and deem of utmost importance.  Hence, we will take all reasonable measures to ensure your details are kept strictly confidential.We will not disclose, without your permission, any personal information about you to any person outside of our organization-except on a need to know basis to our approved panel of lenders and during the ordinary course of our business. Third or outside persons are strictly prohibited from using your personal information for any other purposes without your permission.

We hold an Australian Credit Licence (No 460275) and hold and share data in strict compliance with these Licence obligations.Protecting your personal information, and keeping it private, is an important part of our relationship with you. We have set out our Privacy Policy, which applies to any personal information that you give to us.


If you are acquiring or have acquired a product or service from Investors Mortgage, it may collect or have collected your personal information in order to:

  • Provide and/or administer a product or service
  • Maintain your contact details and relationship with us
  • Allow us to comply with our legal obligations

The kinds of personal information we generally collect relate to:

  • Personal details, such as name(s), address(es), contact details, date of birth, gender, marital status, number and age of dependent(s), etc.
  • Employment and income details
  • Details surrounding your financial position and financial interests
  • Previous rental history and personal/professional references
  • Any other information the IDFG Group deems necessary.

Where reasonable and practicable, we will collect your personal information directly from you. This may happen when you fill out documents associated with your dealings with us, when you give us personal information via email, telephone or in person, when you participate in events or promotions, or through our websites. We do not generally collect sensitive information about you unless required by law, or it is required as part of us providing or administering a product and/or service to you.

In some cases, your personal information may be provided to us by your family members, friends or representatives, agents, referral partners and other third parties. We will take reasonable steps to let you know that we have collected your personal information, unless the circumstances make it obvious that you know or would expect us to have such information.

We may use and disclose your personal information in order to:

  • Provide and/or administer a product or service
  • Promote opportunities in which you may be interested
  • Maintain your contact details and relationship with us
  • Allow us to comply with our legal obligations
  • Any other related purpose which would be reasonably expected.

We may share personal information within the Investors Mortgage Group as reasonably required or expected without your permission in order to efficiently and effectively serve your financial needs, as well as promote opportunities to you in which you may be interested.

We may also disclose your personal information with other organisations in connection with the provision of products or services you undertake or have undertaken with us. The types of organisations to which we are likely to disclose information about you include, but are not limited to:

  • Other mortgage intermediaries, lenders, valuers, mortgage insurers and surveyors
  • Accountants and credit reporting agencies
  • Legal representatives
  • Insurance providers, underwriters and medical professionals
  • Superannuation funds
  • Vendors, real estate agents, builders and utility providers
  • Other property managers
  • Quantity surveyors, valuers, tradespeople and tenancy databases
  • Any person acting on your behalf, including duly appointed attorney,
    executors and trustees
  • Records management and data management service providers.

We may be required to disclose your personal information by law.
Circumstances in which we may disclose your personal information would be to:

  • A Court or Tribunal in response to a request or in response to a subpoena
  • The Australian Taxation Office
  • Centrelink and other government bodies
  • Any other body as required by law or court order or pursuant to any other
    legally enforceable demand on Investors Mortgage.

We may disclose your personal information to an external product or service provider outside of the Group that we have a business relationship with, so that they may contact you to provide their services to you that we believe may be of interest to you. Prior to disclosing such information, we will take reasonable steps to notify you of the
external product or service provider’s services, and provide you with a simple means to request not to receive communications from them. Prior to disclosing any of your personal information to an external product or service provider, we will take reasonable steps to ensure that these third parties are bound by privacy and confidentiality obligations in relation to your personal information. However, we will only provide personal information in compliance with our obligations under the relevant licences, regulations and the law.

We will generally not disclose your personal information to overseas recipients, unless required in order to comply with our legal obligations. A case where your personal information may be disclosed includes, but is not limited to, the situation where you are a foreign resident and we have been duly requested to provide your personal information by a tax authority in a country where you hold citizenship and under Australian laws we are legally required to provide any or all of the information requested.

Your personal information may be stored in paper form in our offices, as well as third party providers of records management and archival services. Your personal information is also stored in electronic form on computer servers located in our offices. Electronic back-up copies of your personal information may be stored throughout Australia or overseas, including, but not limited to Singapore.

In our offices, we take reasonable steps to ensure that your personal information is protected from misuse, interference or loss, as well as unauthorised access, modification or disclosure. Some of the security-related processes and procedures we employ are:

  • Requirements for all employees to sign confidentiality agreements
  • Permission control over employee access to systems and files, both physically and electronically
  • Guidelines over discussions surrounding client’s information
  • Security surrounding building access.

Where third party service providers have been engaged in the storage of personal information, your personal
information may be disclosed to such providers. Whether in paper or electronic form, we take reasonable steps to ensure that the appropriate data security and other security measures are in place, to ensure the security of the
personal information stored with third party service providers, and to protect the information from misuse,
interference, loss, or its unauthorised access, modification or disclosure.

We take reasonable steps to destroy and/or permanently de-identify your information when it is no longer needed by law (including by a court/tribunal order), or no longer needed for any purpose for which the information may be used or disclosed.

From time to time we may use your personal information to provide you with current information about our products and/or services, special offers you may be interested in, changes to our organisation, market research information, or new products or services being offered by us or any company we are associated with. If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices by telephoning 1300 468 733, by writing to us at 503/434 St Kilda Rd, Melbourne, Vic 3004 or emailing us at We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

Our Panel of Lenders